Patient Portal

We highly recommend that our established patients use the Patient Portal for non-imminent psychiatric or medical questions. The Patient Portal allows for the greatest consistency and transparency in messaging and it is the most efficient way to address your needs. Messages sent via this portal are not meant to replace a psychiatric follow-up appointment or an evaluation to change medication. Therefore, any requests for status change or medication change will require a follow-up appointment for further evaluation in order to recommend a medication adjustment. Please follow these guidelines to correctly send a secure message and to avoid a delay in your care.

You can download the MYIO app from Google Play or the App Store to access the patient portal, or you can click the link below to access it through a web browser.

If you need immediate assistance, please proceed with the following suggested steps:

  • Call 911 or go to the nearest emergency room if you have an emergency (i.e.: having thoughts of hurting yourself and others, or you are unable to ensure your own or other’s safety).

  • If you are experiencing a non-imminent psychiatric crisis and need to talk/text to someone, please call 988, the national suicide hotline, for further assistance. 

  • If you have a medical condition that you need care for quickly, but your condition is not life-threatening, you can visit a local urgent care or call your PCP’s office for further instruction. 

    • Please allow 2 business days for a reply or a medication refill. 

    • We review messages only during business hours, and not on weekends or holidays. Please understand that messages sent to us during these times will be returned after the resumption of business hours. You can also request medication refills via your pharmacy. Your pharmacy can send medication requests electronically to us. 

    • We reserve the right to charge a fee to send a follow-up message if, in your provider’s opinion, your message to us is one of sufficient complexity that your provider recommends that you make an appointment and you are unable to schedule that recommended appointment. 

    • Inquiries of this type include, but are not limited to, the following: 1) A new symptom or a new status change, 2) An existing condition that requires a change in your medication, and/or 3) You request a medication change

    • The fee to be charged is based on your insurance status. For our self-pay options, the fee will be determined based on the plan type you have selected and the time our provider has spent to address your concern.